Our Contracts

Remember there are some key points to keep in mind :

  • No parties allowed in the flat. 
  • Pets are not permitted.
  • Smoking is not permitted.
  • Contracts are individuals.
  • Keep the common areas and room clean.

Cancellation Policy

Any booking can be cancelled by the user, taking into account the following cancellation costs:

Custom bookings: if the reservation is cancelled before the check in date, HelpFirenze will take the amount that corresponds to the agency fee, and will refund the user the month paid as a security deposit. If the cancellation is made after the check in date or the tenant doesn't show up for the check in, the total amount already paid won't be refundable.